Make Tracers and Disputes Quick and Easy
What We Do
We become your processing department to handle all tracer investigations and disputes with the carrier(s). Whether it is a UPS Tracer, FedEx Tracer, DHL Tracer, or Freight Tracer for another carrier, our agents will handle all paperwork and processing from the initial tracer or dispute to the final outcome, result or reimbursement.
Multi-user, security level access to our Web Portal for detailed reporting on tracers, claims, results, and payments. Upload photos or documents and provide any required information needed by the carrier such as proof of cost, description of product, and contact information. Let our Support Staff handle the rest to insure your tracer or dispute gets resolved!
Visibility into the outcome of your tracer investigation or dispute are provided through a reporting dashboard while we work with the carrier(s) to resolve the issue. Any credits will be viewable on a future carrier invoice, paid by carrier check, or reimbursed to your credit card. Let our experienced team do the work for you to get the results you want!
Preferred Client Services & Operations Team
Our Client Services department is like your personal shipping carrier representative at your fingertips. We work with thousands of shipping accounts per year to assist with shipping audit needs. Our experienced staff of former shipping carrier representatives are ready to assist with daily operations (tracers, disputes, intercepts, damages, and more).
Let our Operations Team assist you with daily, weekly or monthly reporting you need to have in order to operate your business. Populate various time frames through our Basic Reporting Platform or request customized reports such as Cost Allocation, GL Coding, and Benchmark Study's. Most customized reporting is completed within 3-5 business days.
How to Start
Existing clients can get more information or activate this solution within our Web Portal or by reaching out to your Account Representative. Discounts are provided for clients of Ship Watchers that are already part of our auditing solution. If you are interested in learning more about how Ship Watchers can help you out with tracer investigations and disputes, please contact us at any time.
- No Software To Install / Cloud Based
Dedicated Team of Auditors who Know Your Shipping
Reporting, Tools, Support included with Our Solutions
Experienced Auditing with a History of Adjustments
All Carriers (Tracers, Disputes, Damages, Intercepts, etc.)
- Parent Accounts, Child Accounts and Security Level Profiles