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What carriers does Ship Watchers work with and what format do you require the invoice in for your audit?

Ship Watchers can perform a small parcel invoice audit on UPS, FedEx, DHL, and USPS. We prefer to work with electronic paperless invoices (edi, flat files, pdf, csv, excel, txt, etc.) but have the capability to work with any format in which you receive your invoice(s) from the carrier.

Does your auditing service have one location for all carrier invoicing?

Yes. All carrier invoices received will be located in our web portal for you to review at any time. In addition, there are various features and reporting functions available to you as part of our auditing service.

What involvement will I have to have in order to utilize your small parcel invoice auditing services?

Ship Watchers will handle all aspects of the auditing process from pulling the required carrier data to getting all approved credits applied directly to your shipping account(s). It will take approximately 10 minutes of your time to setup your account with Ship Watchers and verify your carrier account details so that we can begin the auditing process. During the auditing process our network may find discrepancies in which we will report back to you to confirm whether or not they are approved. An example would be an unauthorized shipper number found charging your account or chargebacks to your account that may have been authorized.

Will utilizing your small parcel invoice auditing service jeopardize our relationship and/or pricing with our carrier?

We have been working with shipping clients since 2006 and have never had a case in which our involvement resulted in the carrier to change rates or question the relationship. We have our own internal contacts, agreements and NDA's in place with the carriers to work with your shipping data.

I would like to see a proposal or demo of your services. Is this something that Ship Watchers provides?

Yes. If you would like to see a proposal and analysis of the savings from your shipping data prior to signing up with Ship Watchers we will provide you with a customized proposal that includes a complete analysis of your historical shipping data, all adjustments found, and a forecasted savings based on the data analyzed and a comparison of your shipping characteristics to current clients. We provide a demo of our web portal and services through a "GoToMeeting" session in order to show you all aspects available to you as a client of Ship Watchers.

We have worked with or currently work with similar freight auditors. How does Ship Watchers differ?

Ship Watchers has the most technologically advanced network and web portal in the industry developed by former carrier employees and IT Professionals. Our network is not software based or purchased from a third party. We have our own team of developers that continuously monitor, update, and upgrade the automated process for increased efficiency and maximized savings. We have our own team of auditors that work with all aspects of freight invoice auditing from small parcel and LTL to TL, Ocean, Rail, and Air. Our reporting section of the web portal is completely customizable and can be tailored around your own internal coding. If you are familiar with pulling reports and working with MySQL we can establish a direct link for you to work with your own shipping data. In addition, our service comes with the lowest service fee guarantee and if you are not satisfied with our services you can cancel at anytime.

How long will it take before we realize savings to our shipping account(s)?

There are a lot of factors that can influence when you will actually see the savings. We start the audit and reporting to the carriers as soon as the data is received. It generally takes about two weeks to see credits to your carrier account or checks from the carrier as a result of our small parcel invoice audit. Certain adjustments including back dated adjustments can take up to a month or longer before you see credits on your carrier invoice.

How will I be able to confirm how much Ship Watchers saved us on incorrect adjustments?

All adjustments found are submitted to the carrier(s) for direct credit to your account(s). You will realize the savings on your carrier invoices or via a carrier issued check before Ship Watchers sends out our "Statement of Cost" for our portion of the savings. You can monitor pending and approved adjustments through our web portal or match back the savings received to our "Statement of Cost" prior to sending any payment(s).

Clients have the ability to issue ad-hoc queries against data service functions within our network.  You can use ad-hoc queries when you need to change the way a data service function returns data.  Ad-hoc queries are most often used to process data returned by data services deployed on a Ship Watchers Server.  Ad-hoc queries are especially useful when a client is not getting the detail from Basic and Advanced reports online within the portal.

*ADHOC MySQL Advance is a solution that requires a software download and install.  This may be an extra charge to the client depending on if the client is on our shipping audit solution or how many users are requesting access to our network.