Make Damage Claims Quick and Easy
What We Do
We become your claims and processing department to handle all exception, missing, or damaged shipments with the carrier(s). Whether it is a UPS Damage, FedEx Damage, DHL Damage, or Damaged Freight from another carrier, our agents will handle all paperwork and processing from the initial tracer or claim to the final outcome or payment.
Multi-user, security level access to our Web Portal for detailed reporting on tracers, claims, results, and payments. Upload photos or documents and provide any required information needed by the carrier such as proof of cost, description of product, and contact information. Let our Support Staff handle the rest to insure you get reimbursed!
Visibility into claims and payments are provided through our Damage Claim Dashboard while we work with the carrier(s) to get your claims approved. Client reimbursement ACH Payments will be made for all approved and paid claims by the carrier within (60) sixty days. Let our experienced team do the work for you to get the results you want!
Preferred Client Services & Operations Team
Our Client Services department is like your personal shipping carrier representative at your fingertips. We work with thousands of shipping accounts per year to assist with shipping audit needs. Our experienced staff of former shipping carrier representatives are ready to assist with daily operations (disputes, intercepts, damages, and more).
Let our Operations Team assist you with daily, weekly or monthly reporting you need to have in order to operate your business. Populate various time frames through our Basic Reporting Platform or request customized reports such as Cost Allocation, GL Coding, and Benchmark Study's. Most customized reporting completed within 3-5 business days.
How to Start
Existing clients can get more information or activate this solution within our Web Portal or by reaching out to your Account Representative. Discounts are provided for clients of Ship Watchers that are already part of our auditing solution. If you are interested in learning more about how Ship Watchers can help you out with missing and damaged packages, please contact us at any time.
- No Software To Install / Cloud Based
Dedicated Team of Auditors who Know Your Shipping
Reporting, Tools, Support included with Our Solutions
Experienced Auditing with a History of Adjustments
All Carriers (Damages, Disputes, Intercepts, etc.)
- Parent Accounts, Child Accounts and Security Level Profiles